SEMINAR "Host Quality 2025 - Personalised Quality in the Age of Digitisation"
Target group: Entrepreneurs, managers and directors in the Austrian hotel industry
Date: 25/11/2021
Time: 9:00 - 17:00
Location: STOCK resort, Finkenberg
Organiser: Kohl & Partner
Registration deadline: 11/11/2021
Participation fee: € 475 including break refreshments, lunch snacks and seminar documents plus 20% VAT
In the past, quality was something that individual entrepreneurs and employees "did" unconsciously. Today, we live in an age of quality standards and processes. And tomorrow? The guests of tomorrow will want more! – More individuality!
Against the background of increasing digitisation and the dwindling number of employees in the hotel industry, the challenge and opportunity of the domestic hotel industry lies in top-quality individualised service, professionally organised in the company.
Digital and analogue are not conflicting worlds - combining the advantages of both opens up huge opportunities on the path to Host Quality 2025.
Key content at a glance:
- Host quality yesterday - today - tomorrow
- What are guests' expectations of hotel performance in the future?
- Service and digitisation - a conflict?
- Embedding quality management as a central management task
- Impress guests with professional, systematic touchpoint management at all points of the guest journey
- Discover your hotel's highlights through the eyes of a guest and use them
- Develop and motivate employees to become top hosts
- Have quality manuals and standards become things of the past?
- Quality development as a permanent process in everyday business
- Use guest feedback to improve host quality
- Event highlight: A range of successful practical examples
- Each participant receives the Quality Barometer (Kohl & Partner practitioner tool worth € 348) during the seminar free of charge