Special Topics

In most companies, housekeeping tasks are carried out as "invisible work"! Housekeeping, however, plays a key role in ensuring guest well-being.

DAY 1: "Fit At Floor Level"
In most companies, housekeeping tasks are carried out as "invisible work"! Housekeeping, however, plays a key role in ensuring guest well-being.

How can family businesses better bundle their strengths? How can they tap into the experiences and potential of "young" and "old" more effectively? How can "cash flow" (business) and "soul" (family) be better reconciled? How can conflicts be avoided or dealt with constructively?

In this seminar, you will see, from a range of practical examples, how family businesses "tick", how you can open discussions on "unspeakable" issues and how the succession process can be understood as a normal component of business development.

Local identity, culture and customs are not just a trend, they are values we hold dear. But how do we bring them to life in our own business? How do we manage to impress our guests with a sense of tradition and local identity? In this seminar, you will learn how you can integrate a local feel into your business.

The seminar for more insight and perspective: The organisation and management of a spa, a wellness department or a day spa are crucial factors for business success as well as guest satisfaction and loyalty.